Bengaluru-based AI customer experience platform Gnani.ai has successfully secured a funding round of INR 30 crore ($4 million) from tech-focused investor Info Edge. This significant investment will enable Gnani.ai to enhance its operations and boost its sales efforts, marking a notable milestone in the company’s growth trajectory.

Founded in 2017 by Ganesh Gopalan and Ananth Nagaraj, Gnani.ai offers an advanced automated virtual assistant named ‘Automate365’. This innovative solution facilitates conversational automation, helping businesses streamline their customer interactions and improve overall customer experience.

The recent infusion of capital from Info Edge signifies a strong vote of confidence in Gnani.ai’s technology and its potential to transform customer service through AI-driven solutions. With this investment, Info Edge joins the startup’s cap table, further solidifying the partnership between the two entities.

Info Edge’s investment comes at a time when the demand for AI-powered customer experience solutions is on the rise. Businesses across various sectors are increasingly recognizing the value of conversational automation in enhancing customer engagement and operational efficiency.

Gnani.ai’s flagship product, Automate365, has been pivotal in helping businesses automate a wide range of customer interactions. By leveraging natural language processing and machine learning, Automate365 can handle complex queries, provide instant responses, and seamlessly integrate with existing customer support systems. This not only improves response times but also frees up human agents to focus on more critical tasks.

The fresh capital will be utilized to expand Gnani.ai’s operations, increase sales efforts, and further enhance the capabilities of Automate365. The company aims to penetrate deeper into the market and offer its cutting-edge solutions to a broader range of clients, including enterprises and small to medium-sized businesses.

The funding from Info Edge underscores the growing interest and investment in AI technologies, particularly those that focus on improving customer experience. As Gnani.ai continues to evolve and expand, it is poised to play a significant role in shaping the future of customer service through AI and automation.